Orders places between October 7 -18 will not be shipped before October 19 since we are away!

Shop Policies

Returns

If your earrings get damaged in the mail, send us a picture through the contact forum on our page or send us an email of the damage and we will send a new pair if it is deemed to be a faulty product. If you are truly unhappy with the product you have received, send us a message and we will work on a suitable outcome. We do not offer order cancellation at any time, however, if you accidentally buy the wrong product, send us a message and we will do our best to fix it for you.

Each product is handmade and may have small blemishes such as small bubbles or marks from tools, this in no way effects the quality of the product. Also, colors on the website may vary slightly from the earrings you receive. This is due to the mixing of clay which may cause very minor shade differences. 

If the package is returned to sender, or needs to be re shipped for any reason, the customer is responsible for reshipment fees.

Shipping

We currently ship to the United States and Canada. Orders over $75 receive free shipping. Currently, we are located in USA and shipping has been taking 1-2 weeks for USA orders. Canada orders have been taking an average of 2-3 weeks due to COVID-19. We are not responsible for any international order that may get delayed due to customs. Each order may take 3-5 business days to prepare before the item is shipped.

When an order is received and if there are any breaks or broken parts send us a picture in an email with your order number, name and address. We will work with you to ensure that the products were made to their highest quality and try to find a solution.

If the package is returned to sender, or needs to be re shipped for any reason, the customer is responsible for reshipment fees.

Earring Care

Polymer clay earring are very lightweight and durable. They are able to bend slightly but we do not recommend trying to bend the earrings as they are still able to break. Please avoid showering or swimming with your earrings as the clay is not meant to be submerged in water. If cared for properly, polymer clay earrings should last a very long time.

Our earrings are handmade and flaws may be evident and breaks may happen. Please handle all of your earrings with love and care because they can break with unnecessary force and the posts may come off the back when handled roughly. 

 

Cleaning 

To clean your earrings, get a cotton ball or q-tip and dip it in rubbing alcohol and lightly rub the area to remove any stains that may have been caused from makeup or facial oil.